Terms & Conditions

📦 Delivery Policy

• We offer free delivery on all orders above ₹500.
• Orders are typically dispatched within 24 hours after payment confirmation.
• Delivery timeline: 3–7 business days depending on your location.
• Tracking details will be shared via email and SMS once shipped.
• If no one is available at the address, our courier partner will attempt delivery twice more.

🔄 7‑Day Return & Replacement Policy

• You may return or exchange any product within 7 days of delivery.
• Products must be unused, undamaged, and in original packaging.
• To initiate a return, contact our support team or use the “Need Help?” button.
• Once we receive and inspect the item, replacement or refund will be processed within 5–7 business days.
• Refunds are credited to the original payment method.
• In case of a defective or wrong product, we cover the return shipping charges.

💳 Payment & Security

All transactions are secured via Razorpay with 256‑bit SSL encryption. We do not store your card details.

📞 Contact

For any queries, reach out to us at support@teahaven.com or call +91‑98765‑43210.